Frequent questions

1. How can I make a reservation online?

1. Add the service you want to reserve to the shopping cart. Once you are in the service you want to book, you must select the date and time in which you want to make it in the calendar, and the corresponding number of people. You can add to the shopping cart as many services as you want.
2. Check the summary of your reservation. Once in the shopping cart, you can verify that all services are added on the correct dates and times.
3. Complete the billing information Then, we will ask you to indicate who will perform the services (completing name, surname, identification number and nationality of each passenger) and, if necessary, information on accommodation and flights.
4. Pay your reservation online Once you select the payment method, you will be redirected to the corresponding payment site. In case the payment is successful, you will return to our site, where you will find a summary of your purchase; At the same time, we will send you the corresponding confirmation email, with all the details of your itinerary.

2. How far in advance should I make a reservation for a service?

We receive online reservations at least 48 hours in advance.

Do all services include pick up at the hotel?

In the detail of each service is indicated whether the pick-up at the hotel is included or not. In case of not being, the service begins at a meeting point, which is specified in the detail of the service and in the confirmation email that we will send you once the reservation is made.

4. Do you have a cancellation fee or reschedule a reservation?

No, as long as it takes place within the period defined in the service cancellation policy, which is indicated in the detail of each activity.

5. Can I make a reservation by phone?

We have a customer service available 24/7 to answer any questions you have regarding our services and assist you throughout the online booking process. We do not accept payments by telephone.

6. Where can I find the details of my reservation?

The confirmation email that we send you will contain a confirmation voucher, which contains the details of each reserved service, the details of your payments made and pending, and the contact details of the local operators.

7. What should I present at the destination on the day of service?

When you are picked up at the hotel or you arrive at the meeting point, you only have to present the confirmation voucher printed or on your mobile phone.

8. ¿How do I modify the passenger, lodging or flight information of my reservation?

You must write to us, indicating the information to be modified. We will update the information and send you the confirmation email again, this time with the updated information.

9. How do I cancel or reschedule my reservation?

You can request the cancellation or reprogramming of a reservation to, always considering the cancellation policy of the service, indicated in the confirmation voucher.

10. What happens in the event that a reserved service is suspended due to weather conditions?

Some services may be suspended if unfavorable weather conditions are anticipated or presented. In the event that this occurs, we will contact each passenger to notify them of the suspension and, depending on what the passenger prefers, reschedule or cancel (with 100% refund) the reservation.